"URGENT: Review of Account Freezes and Bans Process - Need Clarification and Fairness"

[djolegek]

"Hey guys, I've had my account frozen once before and to be honest, the support team was pretty responsive. They sent me a clear email stating the reason and gave me a chance to resolve the issue, after which they lifted the freeze. Hope this is the case for everyone else."

 

[aa1806196]

"Just went through a similar situation last week, got my account locked for allegedly suspicious activity. Took a day to resolve and it was all a false flag. Has anyone else experienced anything like this?"

 

[vasilij73]

"Hey OP, I agree that the account freeze process can be unclear and sometimes unfair. I personally had my account frozen for a week due to 'suspicious activity' and it turned out to be a false positive from a 2FA login attempt on my old phone. Can someone provide an updated FAQ on what triggers these freezes?"

 

[mishnatdim]

"I've been through a similar situation and I gotta say, their customer support is super unhelpful. They just keep redirecting me to the same FAQs page without actually addressing my issue. Has anyone else experienced this and found a way to resolve it?"