"Locked out of my account after password reset - help!"

erimon

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May 4, 2008
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"Hey all, just had a bummer morning - I tried to reset my password for my crypto account, but now I'm locked out and it won't let me log back in. The reset went through, but I'm still stuck on the login page and can't access my account. Anyone else dealing with this kinda drama?"
 

ej117407

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Dec 7, 2008
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"Hey, sorry to hear that. Did you try using the password reset email to log back in, or do you have 2FA enabled on your account? Also, did you use the 'forgot password' option or reset it from the account settings?"
 

Marsik

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Feb 8, 2004
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"Dude, sorry to hear that. What browser and device were you using when you tried to log in after the password reset? Was there any error message or code when you got locked out?"
 

Show the profit

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Dec 26, 2021
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"Sorry to hear that, mate. Try checking your email spam folder for the password reset link, it might have gotten caught there. Also, make sure you're entering the correct email addy and password in the login form."
 

Tjosull

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Jan 21, 2015
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"Hey OP, sorry to hear that. Did you try reaching out to their support team yet? Maybe they can help you recover your account, or at least provide some insight on what's going on."
 

alibi58

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Jan 19, 2014
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"Hey OP, sorry to hear that. Try clearing your browser cache and cookies, then try logging in again. If that doesn't work, you might want to try contacting support via email or the live chat, they might be able to assist you further."
 

Shamandeffer

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Apr 28, 2007
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"Dude, sorry to hear that. Have you tried waiting 24 hours and trying to log in again? Sometimes these issues resolve themselves after a day or two."
 

Alex_174

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Feb 11, 2016
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"Hey OP, sorry to hear that. Try checking your account recovery email for a password reset link, and if you can't access that either, try contacting support via email or their live chat. Hopefully they can sort you out ASAP."
 

Joulupukki

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Oct 24, 2004
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"Dude, sorry to hear that. Have you tried going to the account recovery page to see if that can recover your account? Maybe we can help you dig through the recovery process together."
 
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